Question & Answer

When are we available for appointments?

Monday to Friday 9am - 9pm, Saturdays 9am - 5pm

Do I have to be referred by a doctor?

No, anyone can refer themselves for treatment. However, if you wish to use your medical insurance to claim for treatment costs, some policies require your GP to authorise this.

Can I visit a clinic?

Yes, our newly refurbished clinic is based at Jordan House, Finchale Road, Framwellgate Moor, Durham, DH1 5HL.

How long are appointments?

Your first appointment will take a minimum of 1 hour and includes a full assessment & treatment. Follow-up appointments take between 30 and 60 minutes.

What should I wear?

Quite simply, dress comfortably in loose fitting clothes. The therapist will need to see the affected body part, for the lower limbs bring shorts, for back problems the therapist may require you to remove your top.

Should I have medical notes and X-rays at hand?

Any relevant information about condition will help the therapists make an informed assessment, so if possible please have x-rays and notes on hand.

Payment

What are your payment terms?

Payment is made before each consultation either by cash, debit or credit card. If authorisation is gained from an insurer / solicitor / case manager we can invoice them directly for your treatment.

I have Private Medical Insurance - am I covered with you?

You will need to check with your insurance company prior to treatment, as some companies require a referral from a Doctor beforehand.

If I have private medical insurance do I need to pay for treatment?

Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back whereas others allow us to invoice them directly. We strongly advise that you discuss this with your insurer prior to arranging a consultation.